LobsterDiecast will despatch all orders within 48 hours (usually 24 hours) of receiving cleared payment except weekends and bank holidays. Orders paid for by UK personal cheque will be despatched after 7 days cheque clearance time.
Our on-line ordering is via a Secure Server and is safe.
Any information you provide with your order will be held by LobsterDiecast to assist us to carry out your order. Any personal details you provide will not be passed on to any other company.
We take great care to ensure all items are well packaged. If your items are received damaged or faulty please contact us immediately upon receipt.
All goods are offered subject to stock. We update our website regularly but may occasionally sell out of an item due to a short delay in updating.
Once your order is despatched, you will be notified by email and should normally receive it within 3 days. We cannot guarantee delivery times unless next day delivery is paid for.
If you do not provide correct delivery address details, we are not liable for orders not received. Further, we will not refund delivery costs for any orders returned to us that are not accepted/claimed by the customer (from local Royal Mail or DHL / FedEx / UPS collection points).
For Returns Information, please click here.
All orders delivered outside the European Union may be subject to import duties and taxes which are applied once an item arrives at the destination country. These and any other handling charges are the responsibility of the purchaser. For further information please contact your local customs / tax office.
All orders at LobsterDiecast are processed in GBP and we are unable to quote in other currencies. For current exchange rates applicable to your purchase please contact your bank / card issuer.